Frequently Asked Questions

Here are answers to the most commonly raised questions about Xyicon

General

Click to Show/Hide

What is Xyicon used for?

Xyicon is used to help solve unique problems in Space Management, Asset Management, Business Process Management, Lab Move Management, IT Project Management (ITPM), etc., in healthcare, logistics, aerospace, laboratory, and retail industries. We’re the first platform that combines your design documents with the data you track.

Whether it is for ITPM purposes or as the last mile solution to visualize a large scale warehousing project, Xyicon can be used in any stage of a business. Check out our use-case-specific FAQ sections below to learn more.

Click to Show/Hide

Is Xyicon like AutoCAD?

No, AutoCAD is a computer-aided design tool. Xyicon provides a platform for you to visualize your data as a separate layer on top of the output of AutoCAD, Revit, or any other design tool.  

Click to Show/Hide

What are the basic requirements to start working with Xyicon?

If you have a design document (for example, a floor plan) in PDF format and a list of data you track, then you are ready to set up Xyicon.

Book a demo to learn more.

Click to Show/Hide

What if I don’t have a PDF of my Space? What do I do?

Don’t panic! You can create a space in any drawing program. As long as you can export the file as a PDF, you’re good to go!

Click to Show/Hide

Do I need to have a tool like AutoCAD to work with Xyicon?

Not at all. It is not necessary to have a full CAD drawing of your facility to use Xyicon. Our Professional Services team can offer options to help you create or modify a floor plan or design document. Just email us at support@xyicon.com

Click to Show/Hide

Do I have to install Xyicon?

No. Xyicon is cloud-based. As long as you have an internet connection, you can access it from anywhere.

Click to Show/Hide

What is your pricing model?

We offer several pricing models starting from Basic all the way up to Enterprise. Please check our pricing options to see which model works best for you.

Click to Show/Hide

Is my data secure?

Absolutely. We use the latest security technologies and standards to protect your data. Please read our privacy policy that outlines how we use, store, and safeguard your data.

Click to Show/Hide

Do you have a mobile app?

We do not have a mobile app at the moment. However, you can run Xyicon on all tablet devices using a browser.

Click to Show/Hide

Can I integrate Xyicon with other software?

We provide APIs that support the integration of Xyicon with a range of proprietary and nonproprietary systems. Please reach out to us at support@xyicon.com and our team will support you with your requirement.

Click to Show/Hide

Do you offer Xyicon in any other language?

Currently, we only offer Xyicon in English.

Click to Show/Hide

Do you provide technical support?

We provide support in many forms. You can reach us by 

- Using our Live Chat widget accessible from within Xyicon.  
- Dropping us an email at support@xyicon.com  
- Or calling us during our business hours (9 AM – 5 PM Pacific Standard Time).

Click to Show/Hide

My question is not covered in this FAQ.

No problem. Please reach out to us at info@xyicon.com and we will get in touch with you.

Ready to get started?
Contact Sales

IT Infrastructure Planning

Click to Show/Hide

How does Xyicon support IT infrastructure planning in healthcare facilities?

Xyicon is a 3D information modeling platform that simplifies IT infrastructure planning in complex hospital environments. It allows teams to visually map and manage every network-connected component, ranging from data ports to low-voltage devices directly on architectural floor plans. Healthcare organizations use Xyicon throughout new construction, renovation, and expansion projects to ensure technology needs are fully integrated from the start.

Click to Show/Hide

How is Xyicon different from using Excel, Visio, or PDF markups for IT planning?

Traditional tools often require manual effort, lack version control, don’t support calculations, and fail to provide spatial context. They also typically don’t capture structured data or support robust reporting, both of which are critical for effective infrastructure planning.

Xyicon centralizes all device planning within a single, interactive platform. Each device is placed directly on a floor plan and linked to structured metadata. Teams can generate real-time reports, track dependencies (e.g. Department → Room → Device → Port → Switch), and make instant updates, eliminating rework, improving coordination, and enhancing visibility across the project.

Click to Show/Hide

Can Xyicon help during the early design phase of a new healthcare facility?

Yes. During the schematic design phase, Xyicon helps IT teams estimate device counts, data drops, low-voltage cabling, and infrastructure needs on a room-by-room basis. Early visualization improves budget accuracy and helps prevent costly changes during construction.

Click to Show/Hide

How does Xyicon support collaboration during construction projects?

Xyicon enables role-based access and customizable views, allowing IT, facilities, A/V teams, clinical users, and vendors to see only the information relevant to their roles. For non-technical stakeholders, viewing a floor plan with visually marked devices provides context that traditional network documentation lacks. For example, seeing how far a clinician must walk to retrieve a printout helps inform smarter, user-centric placement decisions. This spatial insight supports better collaboration and more effective decision-making across teams.

Click to Show/Hide

What types of devices or infrastructure can be tracked in Xyicon?

Xyicon can track any device connected to the network, and users can define custom device types as needed. Common examples include laptop ports, wireless access points, printers, surveillance cameras, and security systems.

Click to Show/Hide

How does Xyicon handle changes to architectural floor plans during a project?

If an architect updates a floor plan, such as in Revit, the revised layout can be uploaded into Xyicon without losing existing work. All devices, connections, and metadata remain intact and automatically realign, eliminating hours of manual rework.

Click to Show/Hide

Does Xyicon integrate with Revit or other architectural tools?

Yes. Xyicon allows the entire project team to access specific portions of the Revit model directly in a web browser, with no Revit expertise required. This makes it easy for non-AEC users like project coordinators and equipment planners to view 2D/3D design data throughout the construction lifecycle. They can also propose updates, which AEC stakeholders can review and approve before implementation.

Click to Show/Hide

How does Xyicon support IT teams during the deployment phase?

Xyicon provides a deployment view that allows teams to flag devices as installed, pending, or delayed. This real-time visibility gives IT project managers a high-level overview of deployment status, helping them quickly identify and address areas experiencing delays. It streamlines coordination, simplifies punch lists, and supports smoother go-live execution.

Click to Show/Hide

Can Xyicon help with IT infrastructure budget forecasting?

Yes. Xyicon links equipment to corresponding spaces, enabling detailed, bottom-up cost estimates. With built-in formulas, teams can model how design changes impact infrastructure costs, supporting more accurate capital and IT infrastructure planning.

Click to Show/Hide

How is Xyicon different from other construction markup or annotation tools?

Unlike standard annotation software that offer static markup capabilities, Xyicon is purpose-built for IT infrastructure planning in healthcare environments. While traditional tools can highlight or comment on 2D drawings, they lack the ability to manage structured data, track device relationships, or provide a real-time, interactive planning environment.

Xyicon combines visual planning with robust data management. It allows users to:

  • View infrastructure in 2D and 3D for better spatial awareness
  • Toggle between layers (e.g., IT equipment, Wi-Fi, low voltage)
  • Capture custom metadata to map dependencies between devices, ports, switches, and rooms
  • Use custom catalogs and templates, including port-level templates for structured planning and standardization
  • Perform formula-based calculations to estimate quantities and project costs
  • Export structured reports instantly to support procurement, installation tracking, and EHR integration workflows
  • Collaborate in real time - move devices, leave comments, and update layouts in live planning sessions
Click to Show/Hide

Can Xyicon support printer mapping workflows for EHR systems like Epic or Oracle?

Yes. While Xyicon is not an operational routing tool, it plays a vital role in supporting printer mapping during the implementation of EHR systems. Using Xyicon’s linking feature, you can visually plan which devices need to connect to specific printers based on clinical workflows.

For example, a single workstation may need to connect to:

  • A label printer for patient wristbands
  • A prescription printer for medication scripts
  • A departmental printer for general documentation

These relationships can be documented within Xyicon as part of a centralized planning environment. You can then generate custom reports with fields such as Workstation ID, Printer ID, and LWS Code, which can be provided to your EHR build team to support accurate configuration during system rollout.

Click to Show/Hide

How is Xyicon used during a merger or acquisition (M&A)?

During M&A events, IT teams often lack clear visibility into the infrastructure they’re inheriting. Xyicon’s solutions team can perform a comprehensive asset survey, delivering a detailed inventory and specifications for all IT infrastructure components. This includes information such as device types, dependencies, cable types, and connection points.

With this insight, you gain a complete view of the inherited environment, allowing you to identify gaps and plan how to align the infrastructure with your organization’s standards. This accelerates the process of bringing newly acquired facilities into compliance quickly and efficiently.

Ready to get started?
Contact Sales

Space and Move Management

Click to Show/Hide

What areas within Space and Move Management does Xyicon support?

  • Occupancy Maps
    Easily flag and identify vacant seats to see seating availability and capacity.
  • Scenarios
    Set up different custom views to ascertain the viability of your layouts. Use it to see which layout configuration meets your exact requirements.
  • Space division and allocation
    Using our Boundary feature, draw “boundaries” around specific areas of your space, no matter what shape it is. With the help of Formula Fields, quickly divide and allocate sections of your space by entering the allocation percentage per person or equipment.
  • Space usage tracking and analytics
    Our Custom Reports can help you track and analyze the use of your space, be it your warehouse, office space, or lab space utilization.

No problem. Please reach out to us at info@xyicon.com and we will get in touch with you.

Click to Show/Hide

Can I upload my floor plan to Xyicon?

Yes, you most certainly can. You can upload a PDF version of your floor plan or any other design document, be it a ceiling plan, a site map, even a patch panel, or a circuit board. Theoretically, you can upload anything you want.

Click to Show/Hide

How many floor plans can I upload?

Our basic package allows you to add up to 50 spaces. The number of spaces you can upload is determined by your subscription model. Please visit our pricing page to learn more.  

Click to Show/Hide

Can I plan my space “to-scale” in Xyicon?

Absolutely. When you upload the PDF version of your space, you can set your desired scale as well as the units of measurement for your scale. Currently, Xyicon supports millimeters, centimeters, inches, feet, and meters. You can also determine the scale of your standard and model icons that you would place on this space.

Click to Show/Hide

Can I divide and label my space?

Using our Boundary feature, you can divide and categorize your space into predefined areas like parking lots, work cubicles, server rooms, security zones, lab assignments, etc. The boundary can also take any shape you want.

Click to Show/Hide

Can I calculate the area I assign to a person based on a percentage?

Yes. Using a combination of our Boundary and Formula Fields features, you can easily calculate the square area of your space. Our clients who own research labs use the same features to automatically assign specific work areas, like lab benches based on allocation percentages and ratios.  

Click to Show/Hide

I have several buildings with multiple floors. Can Xyicon help me manage all of them?

Our Portfolio feature is a great way to separate, organize, manage, and keep track of multiple buildings. For instance, one of our clients in the logistic real estate industry uses this feature to manage over 3000 warehouses across the globe.

You can also use portfolios to manage sites, campuses, geographical regions, building complexes, etc.

Ready to get started?
Contact Sales

Asset Management

Click to Show/Hide

Can I track all assets across my organization?

The short answer is yes. You can add, update, track, and generate reports on any asset, be it equipment, furniture, fixtures, or people.

Click to Show/Hide

Can I create a catalog of my own assets?

Yes! You can absolutely create your own catalog of assets in Xyicon.  

Click to Show/Hide

Can I use Xyicon to see where my assets are located on my floor plan?

You can use our Xyicon feature to represent any asset you own and place them on your floor plan as you would a real asset. You can even link xyicons to keep track of important relationships between assets. Use xyicons (assets) together with boundaries (e.g., rooms) and have information automatically propagate between the two.

Click to Show/Hide

Can I track my assets in real-time?

We do not support geo-tracking as a standard feature yet. However, we provide API’s that can be integrated with a range of proprietary and nonproprietary systems. Please reach out to us at support@xyicon.com so, we can help you with your requirements.

Click to Show/Hide

Can I customize the attributes/fields that I would like to track per asset?

Absolutely. Depending on your requirements, you can customize the fields you want to track per asset, such as connectivity, maintenance due dates, and more. You can also set up color formatting rules for your assets so they get flagged when they meet predefined conditions, such as the asset not being connected to a port or under service.

Click to Show/Hide

Does Xyicon support asset tagging and tracking using barcodes?

We do not support this functionality at this moment.

Ready to get started?
Contact Sales

Business Process Management

Click to Show/Hide

Can I use Xyicon to map my business process?

Yes. Our range of features helps you map and visualize your business processes beyond a simple flow chart. One of our most impressive case studies in this area is how a client in the private jet industry used Xyicon to streamline their critical business processes and reduced the time taken to perform the same tasks from 6 months to 6 days.

Click to Show/Hide

Can I use Xyicon to operationalize my processes?

Definitely! Xyicon can easily turn abstract ideas and objectives into measurable observations and concrete goals. For example, using Xyicon, our client identified, captured, stored, and mapped individual pieces of equipment on digital floor plans across 67 healthcare sites in 90 days. All this was achieved by a small team of only 6 people.

Click to Show/Hide

I want to track and improve the efficiencies of my business processes. Can Xyicon help me?

Xyicon can reduce and, in some cases, eliminate inefficiencies caused by over-complicated processes. For example, one of our clients uses Xyicon as a virtual walkthrough of their warehouse spaces (totaling over 850,000 sq ft across five continents) to get immediate insights on the optimal utilization of the space in terms of racks and bins. Potential customers who rent their warehouses can see the available space for quick decision-making. Additionally, existing customers can update their rented space with information relevant to them, thereby eliminating process inefficiencies caused by miscommunicated requirements.

The same client also uses Xyicon as their backbone to minimize costs, ensure transparency, increase efficiency, and improve infrastructure during the last mile of business offering. Information collected through their IoT sensors and other means is shared with users and stakeholders in real-time for immediate feedback. Because the data is always up to date, the lead time for report generation is reduced, enabling our client and their customers to make quick and accurate decisions.

Ready to get started?
Contact Sales